Please feel free to contact us with comments, questions or complaints either by mail, email or by phone:
100 Sandiford Dr, Unit 47, Stouffville, ON, L4A 3S3
# 905-642-8800 or toll free 1-800-369-5526
PLACING AN ORDER:
When you’re done shopping, click “View Cart” or click the cart icon at the top right of your screen to place your order. All of the items in your cart appear in your order during checkout. If you don’t want to order all of the items, simply edit your cart to remove and update cart. When you are ready click “Proceed to Checkout” to fill in your billing details.
During checkout, you will be asked to provide:
- Your first and last name
- Your shipping address OR pick up in store option
- Phone number
- E-mail address
- You can only ship to one address when you checkout
- Your credit card type, number and expiration date and CV
- You will have a chance to verify the information during checkout, if no changes are necessary proceed to “Place Order”.
- You will receive an e-mail confirming that your order has been received within 24 hours.
- You will not receive a paper invoice with your order; your shipping confirmation is your receipt.
Placing an Order by Phone
If you prefer not to order online, you may call us with your information at 905-642-8800
Patio Chair Rx accepts all major methods of credit for online payments in Canadian dollars; Visa, Mastercard, AMEX and Visa Debit.
Shipping & Handling
We ship across Canada using carriers such as Loomis Ground or Canada Post. The minimum shipping & handling charge is $15 and is calculated at check out based on dimensions, weight and your location. Patio Chair Rx endeavours to protect your order when packaged, but is not responsible for damaged goods once shipped and out of our hands. Claims for damaged goods are made with the carrier.
Please note shipping windows are estimates and delivery times are not guaranteed as orders may experience unexpected delays (e.g., traffic, weather, additional payment analysis, etc.). Please allow extra time for deliveries to remote markets. Delivery is only available Monday through Friday, not including federal and provincial statutory holidays.
If you live locally and want to save on shipping costs, you may place your order online and simply select the pickup option at checkout. We will contact you to schedule your pickup during our office hours once your order is completed.
Order status & Tracking
Once your order is ready to be shipped you will receive an email with a tracking number. Please allow up to 3 days for us to process your order unless the order is custom materials then the process time can be up to 4 weeks.
Exchanges & Returns – 30 days
Parts, vinyl strap and cut fabric must be in their original condition in their original packaging and not been used or damaged. Items not in this condition will not be accepted.
Custom made materials such as mail order fabric slings are final sale and cannot be returned.
All returns and exchanges will be subject to a 20% restocking fee.
It requires proof of purchase: the shipping confirmation email or the original credit card used for the purchase must be included. The client is responsible for the shipping costs for a return or exchange.